It looks like Chrysler’s hard work in thoroughly refreshing the 2011 Town & Country is paying off for customers. Even with all-new rivals from Toyota, Honda and Nissan entering the market this year, it was the Town & Country that was the highest-ranked minivan in this year’s J.D. Power and Associates Initial Quality Study (IQS). The annual study, always hotly anticipated by consumers, was based this year on feedback from more than 73,000 owners and lessees of 2011 model-year vehicles, who responded to a 228-item questionnaire designed to evaluate vehicle quality during the first 90 days of ownership.
Significantly, it’s a second segment win for the Town & Country in a key third-party quality study: The best-selling minivan of 2010 also took home top honors in the AutoPacific Vehicle Satisfaction Awards, announced earlier this year.
Helping achieve this kind of performance were a wide range of enhancements for the Town & Country for the new model year, including:
- An all-new Pentastar V6 engine that delivers best-in-class horsepower and superior fuel efficiency
- Upgraded suspension systems for a more comfortable and quieter ride
- An all-new interior with world-class amenities, like a one-piece, finely crafted instrument panel, a redesigned steering wheel with audio/nav/cruise controls, and plenty of soft-touch materials
- More than 40 standard safety and technology features, such as a rearview backup camera, blind-spot alert, rear cross-path detection and a comprehensive suite of airbags
- A dual DVD video system, satellite radio, mobile “hot spot” Internet connectivity and other entertainment options
- Chrysler’s Uconnect touchscreen/voice-recognition control interface
- Bold new bodywork, highlighted by a completely redesigned front fascia, hood, grille and projector-style fog lamps
Also significant: The Town & Country was just one of five Chrysler Group vehicles to earn recognition in the 2011 IQS, along with the Dodge Challenger—the highest ranked Midsized Sporty Car—and Dodge Durango, Dodge Grand Caravan and Ram Dakota, all of which finished in the top three of their segments.
“Having five vehicles rank at or near the top of their segments is the result of a lot of hard work and long hours dedicated to updating our product line,” said Doug Betts, senior vice president for Quality for the Chrysler Group. “Most automakers, including Chrysler Group, find it challenging to maintain quality levels when launching vehicles with a significant amount of new content. It’s a big accomplishment for our employees and supplier partners to achieve these initial quality results when so many of our 2011 model year launches coincided with the IQS survey period.”